New House, Level 6, 67-68 Hatton Garden
London EC1N 8JY
+44 800 001 6874
Office 2.2, Bridgeworks, 67 Bridge Street
Manchester M3 3BQ
At Novita Diamonds, we offer one free resizing of engagement rings for the first 12 months from the date of the purchase. For wedding rings we offer one free resizing for the first 3 months after purchasing.
PLEASE NOTE: Solitaire designs can be resized up to 3 half sizes +/-, Pavé Designs can be resized 2 half sizes +/-. If the ring needs resizing more than 3 half sizes +/-, it may incur an extra cost or the setting may need to be replaced altogether. We will determine this case by case.
Due to the design and fabrication of certain rings, some pieces can not be resized. This issue is more common with men's wedding bands which have bevelled edges, multiple parts or combinations of different coloured metals. Men's and ladies rings that have diamonds in them could also be problematic for resizing or limited to a certain number of sizes. Titanium and Black zirconium rings can also not be resized. Please check with our staff prior to placing your order to see if the ring you would like to purchase is possible to resize.
Prior to purchasing such a piece we would strongly recommend visiting one of our showrooms to try the design first, while guided by our professional and friendly staff.
Lastly, we recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging. We will let you know once we have received your piece, to give you an indication of any predicted cost involved, as well as an expected turnaround timeframe.
Thank you for requesting an appointment at Novita Diamonds.
Your request has been noted and you will be contacted shortly by one of our friendly staff to finalise your appointment.
If you require an urgent appointment, please call our office on 0800 001 6874.